Troubleshooting and Support

Fix common issues and get help.

I bought a pack but can’t see it

• Refresh the app

• Check you are logged into the correct account

• Update the app

• Contact support if the issue persists

My payment failed but money was deducted

• Failed transactions are usually auto-reversed

• If not resolved, raise a support ticket

How do I raise a support request?

• Go to Help & Support in the app

• Create a support ticket with details and screenshots