# Troubleshooting and Support

**I bought a pack but can’t see it**

* Refresh the app
* Check you are logged into the correct account
* Update the app
* Contact support if the issue persists

**My payment failed but money was deducted**

* Failed transactions are usually auto-reversed
* If not resolved, raise a support ticket

**How do I raise a support request?**

* Go to Help & Support in the app
* Create a support ticket with details and screenshots